Shipping & Returns
When you make a purchase with us, your order will be processed within 1-2 business days. We do not ship on Saturdays, Sundays or on national holidays. All orders placed on those days will be processed on the next business day. If we encounter any problems with your order, you will be contacted within two business days.
All orders are shipped by UPS or USPS Priority Mail. Orders containing gift cards and no other merchandise will be shipped at no charge via USPS. Shipping charges are 15% of the subtotal (before taxes) with a minimum charge of $10.00. Please note: in order to minimize shipping costs and to prevent damaged product, we roll posters and bulletin boards when we ship them.
**Orders outside of the continental United States may incur additional shipping charges. We will contact you if this is the case.
You will be contacted by email if your order contains an item not currently available. You can either choose to wait for the item or we can remove it from your order. If you choose to wait, the backordered item will ship to you as soon as we get it back in stock. Due to availability issues, we can only provide an estimate as to when this will occur. Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued to your purchasing credit card.
- Returns & Exchanges
We hope that you love the items you order from us! However, if you are unsatisfied with an item, please note the following return guidelines:
- All returns must be in resellable condition (packaging intact and unopened, items unused and look like new). Returns of used or damaged merchandise will not be accepted.
- Student Spotlight reserves the right to examine and refuse damaged returned merchandise.
- All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.
- Bulletin Board Kits, Charts, Banners and Borders can only be returned to a retail location. CD's and Software are not returnable.
- Items in resellable condition can be shipped back to Student Spotlight within 30 days of purchase for a refund.
- A 20% restocking fee will be deducted from customer refund on any returned merchandise.
- The shipping cost of any returns remains the responsibility of the customer unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
- Shipping fees are not subject to refund.
When making a return to a Student Spotlight location:
- Items in resellable condition can be returned with a receipt within 30 days.
- Any returns over $20 and returns with no receipt will be eligible for exchange or store credit.
- Returns of items purchased with a credit card can be refunded to the original credit card.
To make a return shipped to Spotlight:
1. Email the Online Store to get a return authorization number and ship-to address at firstname.lastname@example.org.
2. Send return with receipt to return address provided to you in previous step by Student Spotlight customer care. Write return authorization number on outside of box.
3. Once the return department has processed the returned merchandise, they will contact you to credit the original purchasing credit card for the value of the merchandise.
4. Allow 1-2 billing cycles for any credit card refunds to appear on your statement.